KindlineSupport
Answers to common questions. Can't find what you need? Email us and we'll get back to you.
If you or your children are in danger, call 911. Kindline is not an emergency service. In the app, the Find help screen lists domestic violence and crisis hotlines.
Verify a Kindline record
Enter the code printed on the PDF.
Frequently asked questions
Is Kindline free?
Yes. Kindline is free to download and use.
Can messages be edited or deleted?
No. Messages and other case activity are permanent for both parents. That's what makes the record reliable. Calendar items and expenses can be cancelled or withdrawn, and that is recorded too.
Does the parent who creates the case have more control?
No. Both parents have exactly the same rights, and only one case can exist between the same two parents.
My co-parent hasn't joined yet. What can I do?
Share the invitation code from the case. Codes expire, and you can create a new one at any time. While you wait you can fill in your children's information and use your private journal. Messages, the calendar and expenses open once your co-parent joins, so everything shared has two people on the record.
How do I export a record for court?
Open the case, tap the menu, and choose Export record (PDF). Pick the dates and Kindline creates a PDF with a verification code. Professionals with read-only access can export too.
How does someone check that a record is genuine?
Enter the code printed on the PDF on the verification form on this page. It shows when the record was created and who requested it, and confirms the file matches the original.
How do I give my lawyer access?
In the case menu, open Case settings and choose Invite a professional. They get read-only access, and the invitation is noted in the case for both parents.
Does Kindline handle payments or record calls?
No. Kindline tracks shared expenses but never moves money, and it does not make or record calls.
Who can see my journal?
Only you. Journal notes are never shared with the other parent or included in exported records.
How do I report an abusive message?
Press and hold the message and choose Report message. Our team reviews every report.
How do I delete my account?
Open Account from the main screen and choose Delete account. Your login, profile and journal are deleted. Messages you already sent stay in the case record for the other parent, as described in the Privacy Policy.
Can I use Kindline on a computer?
Yes. Sign in at app.kindlinecoparent.com with the same account you use on your phone. Everything stays in sync. App lock and phone notifications are only available in the mobile app.
Is Kindline available in Spanish?
Yes. The app, notifications and exported records follow your phone's language, English or Spanish.