Privacy Policy | Kindline

Effective date: October 22, 2026

Kindline ("Kindline", "we", "us") is a co-parenting communication app operated by Law Offices of Jesus R. Lopez, PLLC, 8940 Fourwinds Dr., San Antonio, TX 78239 ("the operator"). This policy explains what information Kindline collects, how it is used and shared, and the choices you have. It applies to the Kindline mobile apps, the website kindlinecoparent.com and the record verification page.

The most important things to know

Your case record is permanent. Messages, attachments, calendar items, expenses, children's information changes and case activity cannot be edited or deleted by either parent once they are on the record. This is what lets Kindline records be relied on, including in court.
Only the people in a case can see it: the two parents, and any professional (such as an attorney or mediator) that a parent gives read-only access. Each grant of access is recorded in the case.
We do not sell your information and do not show third-party advertising networks' ads or use advertising trackers.

Information we collect

Account information. Your name, email address and password (stored by our authentication provider; we never see your password). If you use Sign in with Apple, we receive the name and email address Apple shares.

What you put in a case. Messages and their topics; photos and documents you attach; calendar items; custody schedule and parenting-time change requests; expenses, amounts and receipts; information about your children (for example doctors, allergies, medications, school, sizes and emergency contacts); and exchange check-ins. Kindline records who did each thing and when.

Location (optional). Only if you choose "Share my location" when checking in at a custody exchange, your device's location at that moment is added to the check-in. Kindline does not track your location at any other time.

Your private journal. Notes you write in "My journal" are stored on our servers so you can access them, but only you can see them. You can edit or delete them at any time.

Device and app information. A notification registration identifier for each device you sign in on; your app language and time zone (used to word notifications and records); and integrity attestations from Apple or Google (App Check) that confirm requests come from the genuine Kindline app.

Reports. If you report a message, we receive the report, your reason and details, and a copy of the reported message.

Usage limits. Counters of how many times per day you use AI help, exports, invitations, reports and check-ins, so we can prevent abuse.

How we use information

To provide Kindline: deliver messages, keep the shared calendar and expenses, compute custody schedules, and keep the case record.
To send notifications you can control (mute a case or set quiet hours).
To create court-ready PDF records when someone in the case asks, and to let anyone holding a record confirm it is genuine on the verification page. The verification page shows the parents' names, when the record was created, who requested it, the number of messages and the record's fingerprint.
AI help, only if you allow it. Kindline asks before using AI help, and you can turn it on or off at any time in Account. When it is on and you tap "Suggest replies" or send a message, recent messages in your case (and the draft you are sending) are sent to our AI provider, Anthropic, to generate suggestions or a tone check. Attachments' contents are never sent, only that a file was shared. Anthropic processes this data to provide the feature under its commercial terms.
To review reports of abusive content and keep Kindline safe.
To comply with law and respond to valid legal process.

How information is shared

With the other parent in the case, who sees everything in the case except your private journal and your notification settings.
With professionals given read-only access to the case by a parent. They can see the case record and download records; they cannot write anything.
With service providers that run Kindline for us, under contracts that limit their use of your information: Google (Firebase and Google Cloud: hosting, authentication, database, file storage, notifications and App Check), Apple and Google (push notification delivery), Anthropic (AI help) and our email provider (to deliver reports and support email).
With people you choose to share a record or code with. PDF records you export can be shared like any file.
For legal reasons, when we believe in good faith that disclosure is required by law, subpoena or court order, or is necessary to protect someone's safety.

People who operate Kindline look at case content only when needed to review a report, to answer a request from someone in the case, to keep the service running, or when required by law.

Retention and deletion

Case records are kept for as long as the case exists, because both parents rely on a complete record. Deleting your account removes your login, profile, notification settings and usage counters, but messages and other records you already added to a case remain part of that case's record for the other parent. Your private journal is deleted with your account. Exported PDFs and their verification records are kept so that records can continue to be verified.

To ask about your information or request deletion of information that is not part of a shared case record, contact us below.

Children

Kindline is for adults. It is not directed to children, and we do not knowingly collect information from children under 13. Parents may add information about their children so both parents can care for them; that information is visible only to the people in the case.

Security

Information is encrypted in transit and stored with Google Cloud. Access to each case is enforced on our servers so that only people in the case can read it. No method of storage or transmission is perfectly secure.

Your choices

Mute a case or set quiet hours in the app.
Turn on App lock to require Face ID, fingerprint or your passcode.
Choose whether to share your location when checking in.
End a professional's access that you granted.
Delete your account in Account settings.

Changes

We will post changes to this policy here and update the effective date. If a change is significant we will tell you in the app.

Contact

Law Offices of Jesus R. Lopez, PLLC
8940 Fourwinds Dr., San Antonio, TX 78239
Email: support@kindlinecoparent.com